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Code 207969: <location>Drive: Incorrect pole position identification

Issue Description & Safety Warning

The Siemens SINUMERIK 840D CNC has triggered a critical <location>Drive: Incorrect pole position identification alarm. Immediate attention from a qualified operator or maintenance technician is required to prevent secondary damage to the equipment or spoiled parts during the manufacturing cycle. Always ensure standard safety and LOTO procedures are followed before accessing electrical cabinets.

Official Troubleshooting Steps

Message value: %1 Drive object: VECTOR Reaction: OFF2 Acknowledge: IMMEDIATELY Cause: A fault has occurred during the pol e position identification routine. Fault value (r0949, interpret decimal): 1: Current controller limited 2: Motor shaft locked. SINAMICS-Alarms Diagnostics Manual (DAsl), 03/2009 4: Encoder speed signal not plausible. 10: Stage 1: The ratio between the measured current and zero current is too low. 11: Stage 2: The ratio between the measured current and zero current is too low. 12: Stage 1: The maximum current was exceeded. 13: Stage 2: The maximum current was exceeded. 14: Current difference to determine the +d axis too low. 15: Second harmonic too low. 16: Drive converter too smal l for the measuring technique. 17: Abort due to pulse inhibit. 18: First harmonic too low. 20: Pole position identification requested with the mo tor shaft rotating and activated flying restart function. Remedy: Re fault value = 1: Check whether the motor is correctly connected. Check whether motor data have been correctly entered. Replace the Motor Module involved. Re fault value = 2: Open the motor holding brake (p1215) and bring the motor into a no-load condition. Re fault value = 4: Check whether the encoder pulse number (p0408) and gearbox factor (p0432, p0433) are correct. Check whether the motor pole pair number is correct (p0314). Re fault value = 10: When selecting p1980 = 4: Increase the value for p0325. When selecting p1980 = 1: Increase the value for p0329. Check whether the motor is correctly connected. Replace the Motor Module involved. Re fault value = 11: Increase the value for p0329. Check whether the motor is correctly connected. Replace the Motor Module involved. Re fault value = 12: When selecting p1980 = 4: Reduce the value for p0325. When selecting p1980 = 1: Reduce the value for p0329. Check whether motor data have been correctly entered. Re fault value = 13: Reduce the value for p0329. Check whether motor data have been correctly entered. Re fault value = 14: Increase the value for p0329. Re fault value = 15: Increase the value for p0325. Motor not sufficiently anisotropic, change the technique (p1980==1 or 10). Re fault value = 16: De-activate traversing/moving (p1982). Re fault value = 17: Repeat traversing. Re fault value = 18: Increase the value for p0329. Saturation not sufficient, change the technique (p1980==10). Re fault value = 20: Before carrying out a pole position identification rout ine ensure that the motor shaft is absolutely stationary (zero speed).

Source: SINUMERIK 840D sl / 840Di sl / SINAMICS S120 Diagnostics Manual (DAsl, 03/2009)

Last reviewed: 2026-07-01 · Verified against the manufacturer’s official documentation.

About Siemens SINUMERIK 840D CNC Alarms

Siemens controllers include extensive self-diagnostics that flag or halt the machine when a fault is detected. Error code 207969 on the SINUMERIK 840D CNC identifies one specific fault condition — its documented cause and the official corrective steps are listed above, sourced from Siemens's service documentation. Always confirm against the manual for your exact machine configuration and follow LOTO procedures before servicing.

Complete Alarm List: 4014 Siemens SINUMERIK 840D CNC codes.

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